Subscribe & Save FAQs
To enroll in the subscription program, simply select the Subscribe & Save option listed under Purchase Options on the product page. Please note that not all products are eligible for inclusion in our subscription program.
You save 15% when you purchase products with the Subscribe & Save option. This discount is applied automatically to all orders that you purchase as part of the subscription program.
You can easily edit, pause, resume, or cancel your subscription through the Customer Portal. To manage your subscription, log in to your Original Moxie account by clicking the circular icon on the upper right-hand side of the website in the header area. Once you are logged in, you will see a brown ‘Manage Subscription’ button near the top of the window. From there, you can customize every aspect of your subscription, from billing information to product quantity. You can also pause or cancel your subscription from the Customer Portal.
Because of the built-in discount, subscription purchases are not eligible for additional promotional discounts, including rewards. If you prefer to make a purchase with a discount instead of your regularly scheduled subscription purchase, you can simply reschedule your subscription order and make a one-time purchase using the code or discount that you wish to apply.
If a product in your subscription is out of stock on its scheduled refill date, you will receive an email notifying you of the issue. Your product will be shipped once it is back in stock. If you want to adjust your product shipment schedule to adjust for the delay, you can do so from the Customer Portal.
Certain products cannot be included in the Subscribe & Save Program for logistical reasons. This includes kits and products with limited availability.
Yes! You can customize the delivery frequency for each product when you add it to your cart and choose the Subscribe & Save option.
Yes, you can purchase multiples of the same size of one product through the Subscribe & Save Option. For example, if you wish to receive two Everyday Leave-in 8 oz every 8 weeks, simply select two of that product and the Subscribe & Save Purchase Option, and add it to your cart.
Yes, you can. Your One-Time Purchase will ship out together with your Subscription Purchase, but will not be included in your subscription program.
Our free shipping threshold applies to any order with a discounted subtotal of $75 & up, including Subscription orders. If your subscription order totals $75, you will automatically receive free shipping.