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Customer Care


The COVID-19 Pandemic has dramatically impacted both our supply chain and order fulfillment logistics.

Expect periodic product shortages and delivery delays. While we are still processing orders on our usual schedule, shipping times have increased. Based on our experience, USPS Priority and First Class shipping time can be doubled or tripled from the automatically generated estimated delivery dates. Please plan accordingly.

Retail Orders

It is important to us to provide our customers with delivery methods that are economical, reliable, and efficient.  To that end, Original Moxie offers our retail customers United States Postal Service (USPS) Priority, & First Class Shipping.  You may also select Fedex Ground if you prefer. In Store Pick Up is available for local customers. Which method is available to you will depend on your shipping address and the weight of your package.  All methods include tracking so that we can ensure that your package arrives intact and on time.

USPS has many advantages, not the least of which is their strong commitment to green practices.   With our biodegradable and recycled-content packing materials, you can rest assured knowing that your order is being shipped to you in a manner that is sustainable and environmentally friendly - just like our products.

UNLESS OTHERWISE STATED, THIS DISCOUNT IS NOT AVAILABLE DURING SPECIAL PROMOTIONS SUCH AS OUR ANNUAL SALES.  The rest of the time, we are happy to offer free shipping on all domestic retail orders of $75 and up!   For qualifying orders, the Free Shipping option will appear as one of the available Shipping Methods. If you choose the free shipping option, the shipping method selected will be at the discretion of our Order Fulfillment team. Tracking information will be provided to you via email regardless of which method is selected.

For customers convenient to our store in Ypsilanti, Michigan, we are currently offering In-Store Pickup as a shipping option.   It is very important that you wait for an email notification that your order is 'Awaiting Pickup' before attempting to claim your package.   Once your order is marked 'Awaiting Pickup,' you can claim it during our regular store hours, which may vary seasonally and will be listed in your email notification.  The pickup location is 2925 E. Michigan Ave, Suite 3, Ypsilanti, MI 48198. Ample free parking is available in the lot adjacent to our building.  Click here for a map of our location.

We ship our retail orders out on Monday, Wednesday and Friday, with the exclusion of national holidays.  Orders received over the weekend will be processed the following Monday.  Though we will always pack and prepare retail orders for shipment within two business days, the speed of delivery will depend on your distance from our headquarters in Ypsilanti, MI, and the Shipping Provider and Method that you select. 

Domestic USPS Priority Mail packages generally arrive at their destination within 3 days and include tracking information so that you can monitor the progress of your delivery.  Please note that this is only a service standard - delivery dates are NOT guaranteed with Priority Mail and may, in some cases take up to 5 days.  

USPS First Class is slightly slower than Priority Mail, taking between 2-8 days from the date of shipment to arrive at their destination.  As with Priority Mail, this is a an estimated delivery time and is not backed by a guarantee to arrive by a certain date.

Yes we can!  Priority mail is actually a very economical option for shipping to these locations.  In general, delivery will take approximately 3 Days and will be comparable to Zone 8 (California) shipping rates.

Due to rising customs, duties, and additional cross-border fees, Original Moxie is no longer able to offer international shipping to our retail customers.We do, however, have stockists based in Canada and the UK and encourage you to shop their websites for local, affordable delivery. You can find stockists in your area using our Store Finder.

We use tracking information to provide you and us with real time information on the status of your order. If you believe that your package has gone missing, please follow these trouble-shooting steps before you contact Original Moxie Customer Service: 1) Log in to your account on and go to View Order Status. Click on the order you wish to track. The status of the order will be listed just below the order number and date. If it is marked as 'Shipped,' you can scroll to the bottom of the page to see a  tracking number. Click on the tracking to see if your package is still in transit or if a delivery was attempted but not completed; 2) Check your invoice carefully to ensure that you entered your shipping address correctly. 3) Packages are sometimes in an unexpected location, e.g. in the mailbox when you were expecting them to be at the door or vice versa. Inspect the entire delivery area and front and back doors (if applicable)to make sure your package is not hiding in plain site. If you are certain that your package has gone missing, contact our Customer Service Team so that we may initiate a claim. If possible, speak directly with your local mail carrier (not your post office) to inquire whether they recall delivering the package to your doorstep. Mail carriers are the best source of information and the easiest way to obtain detailed information on your delivery;

Please make sure that you ship your package to a secure location. If shipments that we make to you go missing more than one time, we will require a different shipping address before reattempting shipment.